If a game code has been correctly applied to your ESO account, it will look something like image below.To do that you can click the Buy Game button to purchase the game. If you have recently participated in a free trial you may need to purchase the game.If you are unable to remember the account details where you purchased ESO, please use our account recovery form.If you believe this is an error, try logging into another account. If it states ' You have not yet made any game purchases.' as in the image below, no game code has been added to this ESO account.
You can verify which account you are logged into by: If you see the error below, please check your credentials and ensure that you are logging into the right account. If you are unable to log into the game, you may be trying to log into the wrong account.